Terms of Service | Apex Thunder

2. Account Registration & Security

2.1 Eligibility

You must be at least 18 years old or have parental/guardian consent to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2.2 Account Management

• You must provide accurate, current, and complete information during registration.
• You must notify us immediately of any unauthorized access or security breach.
• We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.

3. Acceptable Use Policy (AUP)

To maintain a secure and reliable environment for all users, you agree not to:

• Host or distribute malware, spam, phishing content, or any malicious scripts.
• Engage in unauthorized scanning, port knocking, or network probing.
• Exceed fair usage limits for CPU, RAM, bandwidth, or I/O operations.
• Host illegal content, copyright-infringing material, or violate third-party rights.
• Use our infrastructure for cryptocurrency mining without prior written approval.
• Attempt to bypass security measures, root access restrictions, or billing systems.

4. Billing, Payments & Refunds

All fees are quoted in USD unless otherwise stated. Payment is due upon invoice generation or renewal date. We reserve the right to suspend services for overdue accounts. Refunds are provided according to our published Refund Policy. Monthly plans are eligible for a refund within 7 days of the initial purchase. Annual plans are eligible for a refund within 7 days of the initial purchase. After the applicable refund period, payments are non-refundable.

Custom development services, custom programming, website design services, graphic design work, consulting services, and any other personalized or made-to-order services are non-refundable once work has commenced. Domain registrations, software licenses, SSL certificates, and third-party services are also non-refundable.

5. Service Availability

We strive to maintain reliable and high-availability hosting services. However, uninterrupted or error-free service is not guaranteed. Scheduled maintenance may be performed from time to time and will be announced in advance whenever possible. Service availability may be affected by factors beyond our reasonable control, including force majeure events, third-party provider outages, network disruptions, hardware failures, or security incidents.

6. Intellectual Property

All branding, logos, control panel interfaces, documentation, and platform code are the exclusive property of Apex Thunder. You retain ownership of your website content but grant us a limited license to store, process, and display it solely for service delivery.

7. Limitation of Liability

To the maximum extent permitted by law, Apex Thunder shall not be liable for indirect, incidental, special, consequential, or punitive damages, including data loss or business interruption. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

8. Termination & Suspension

We may suspend or terminate your account immediately if you breach these Terms, engage in abuse, or fail to resolve payment issues. Upon termination, all services will cease, and data may be permanently deleted after a 30-day grace period.

Customers are solely responsible for maintaining current backups of all website files, databases, emails, and other data. While Apex Thunder may provide backup services for operational purposes, such services are offered on a best-effort basis and are not guaranteed. Apex Thunder shall not be liable for any data loss, corruption, incomplete backups, failed restorations, or inability to recover data.

Customer Content Responsibility

Customers are solely responsible for all content, data, software, applications, websites, and activities conducted through their accounts. Apex Thunder does not monitor, review, verify, endorse, or assume responsibility for customer content. Customers warrant that their content and activities comply with all applicable laws and regulations and do not infringe upon the rights of any third party.

Domain Registration & Management

Domain registration, renewal, transfer, expiration, recovery, and ownership management are the sole responsibility of the registrant. Apex Thunder shall not be liable for domain expiration, suspension, transfer disputes, registry actions, loss of registration, or any damages resulting from domain-related issues. Customers are responsible for ensuring that their domain contact information remains accurate and up to date.

Server Administration Responsibility

Customers with administrative, root, reseller, VPS, cloud server, or dedicated server access are solely responsible for server configuration, software installation, updates, security hardening, firewall management, data integrity, and overall system administration. Apex Thunder shall not be liable for service interruptions, security incidents, data loss, or performance issues resulting from customer actions, misconfigurations, or third-party software.

Account Security

Customers are responsible for maintaining the security and confidentiality of their accounts, passwords, authentication methods, devices, websites, and applications. Apex Thunder shall not be liable for unauthorized access, account compromise, data breaches, or damages resulting from weak passwords, compromised devices, vulnerable software, phishing attacks, or customer negligence.

Chargebacks & Payment Disputes

Customers agree to contact Apex Thunder and make reasonable efforts to resolve any billing concerns before initiating a chargeback, payment dispute, or payment reversal. Filing a chargeback or payment dispute may result in immediate suspension or termination of services. Apex Thunder reserves the right to recover any fees, costs, collection expenses, legal expenses, or administrative charges associated with resolving such disputes.

DDoS Attacks & Network Protection

To protect the stability and security of our infrastructure, Apex Thunder reserves the right to suspend, null-route, rate-limit, or otherwise restrict services that negatively impact network performance, security, or availability, including services targeted by significant distributed denial-of-service (DDoS) attacks or other malicious activity. Such actions may be taken without prior notice when necessary to protect our network and other customers.

Pricing Changes

Apex Thunder reserves the right to modify pricing, service plans, resource allocations, and applicable fees at any time. Any pricing changes will take effect upon the customer's next billing cycle or renewal term. Continued use of the Services after such changes constitutes acceptance of the updated pricing.

Additional Limitation of Liability

In no event shall Apex Thunder be liable for lost profits, lost revenue, loss of business opportunities, loss of goodwill, anticipated savings, or any indirect, incidental, consequential, special, exemplary, or punitive damages, regardless of the cause of action and even if advised of the possibility of such damages.

9. Governing Law & Dispute Resolution

These Terms are Governed by the laws of Egypt. Any disputes shall be resolved through good-faith negotiation, followed by binding arbitration if unresolved. The prevailing party may recover reasonable legal fees.

10. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated via email or a prominent website notice. Continued use after the effective date constitutes acceptance. Your account activity logs will reflect the latest accepted version.

11. Contact Us

For questions regarding these Terms, please contact our legal or support team:

• Email: mail@apexthunder.com